नागरिक / ग्राहक चार्टि

CITIZEN’S/ CLIENT’S CHARTER

Board of Practical Training (ER)

Under Ministry of Human Resource Development

Department of Higher Education

Block – EA, Sector – I, Salt Lake City, Kolkata – 700 064.

Website : www.bopter.gov.in

Portal : www.mhrdnats.gov.in

 

 

January, 2017

Citizen’s Charter of Board of Practical Training, Eastern Region, Kolkata
  • Board of Practical Training (Eastern Region) is an autonomous organization under Ministry of HRD, Deptt. of Higher Education, Govt. of India.

  • The primary objective of this Board is to implement and monitor the provisions of the Apprentices Act 1961 as amended in 1973, 1986 & 2014 by arranging one year on-the-job stipendiary training in different establishments/ industries to the freshly passed out Degree & Diploma Holder Engineers and also to the H.S.(+2) Vocational certificate holders of the approved Institutions of the Central/ State Government.

  • This Board also organizes Quality Improvement programme, viz. Career Guidance Programme, Supervisory Development Programme, Meet the Apprentices Programme. etc.

  • States and U.T.s under the jurisdiction of B.O.P.T.(E.R.): West Bengal, Bihar, Jharkhand,Odisha, Assam, Tripura, Nagaland, Manipur, Sikkim, Mizoram, Meghalaya, Arunachal Pradesh, Andaman & Nicobar Islands.
  • Vision
    To build up the stock of well trained skilled technical manpower for the nation by utilizing the training facilities available in industries/ organizations to the maximum possible extent under the able guidance of qualified and experienced persons.
    Mission
    To facilitate the fresh graduates and diploma holders in engineering/ technology including 10+2 vocational pass outs for acquiring knowledge and skill through need based practical training in industries/ organizations and thus to improve their employment opportunity in this competitive world.
    Our Clients and Stakeholders
  • Passed out students   who fulfil the eligibility criteria under the Apprentices Act 1961 as amended in 1973, 1986 & 2014.
  • Establishments   who fulfil the eligibility criteria under the Apprentices Act 1961 as amended in 1973, 1986 & 2014.
  • Institutions   who fulfil the eligibility criteria under the Apprentices Act 1961 as amended in 1973, 1986 & 2014.
  • Our Services
    Main Services Standard
    To issue Notification to establishment 30 working days
    Issue of Registration No. of the apprentice 15 working days from date of uploading of valid Apprenticeship contract form
    To monitor quality of Apprenticeship Training through Record of Progress (RoP) 10 working days
    To ensure timely release of stipend 30 working days from date of receipt of valid claim bill generated online duly signed and sealed.
    To issue Certificate of Proficiency (CoP) to the successful candidates 30 working days from date of receipt of valid CoP requisition form from establishment
    Expectations from our Clients
  • Students :
  • Passed out students should enroll themselves in www.mhrdnats.gov.in. Enrollment of aspiring and eligible candidates in the national portal is mandatory for availing Apprenticeship Training facility under National Apprenticeship Training Scheme (NATS) w.e.f 01.04.2016.
  • They should provide correct information as per requirement during enrollment and upload all required documents necessary for enrollment.
  • Students must preserve the enrollment number generated after successful enrollment for future reference.
  • Students must log in to National Portal (www.mhrdnats.gov.in) time to time to look for different openings.
  • Establishment :
  • Establishments should read manuals published on website (www.bopter.gov.in) for enrollment with instant generation of ID and Password.
  • Establishment should voluntarily come forward to fulfil statutory obligation on their part as per provisions of the Apprentices (Amendment) Act, 1973, 1986 and 2014.
  • Establishment to submit/upload duly filled in format entitled ‘Information About the establishment for Assessment/ Re-assessment of Training facilities under the Apprentices Act 1961 as amended in 1973, 1986 and 2014’ along with the photocopy of Trade licence /Certificate of registration under Central/State Govt. etc
  • Establishment should ensure that Apprenticeship Contract forms are created online, signed and sealed and uploaded on www.mhrdnats.gov.in within time frame and other documents are enclosed/uploaded and guidelines are followed
  • Apprenticeship Training is imparted as per the pre-formulated programme and as per guidelines mentioned in the Apprentice Act/ Rules.
  • Establishment must ensure that quality training is imparted to the apprentices to improve their skill so as to make them more employable.
  • Establishment on successful completion of apprenticeship training must award training completion certificate to the apprentices.
  • Establishment must pay stipend to apprentices (through the bank account of apprentices) as per provisions under the Apprentice Act/ Rules.
  • General guidelines for establishments :
  • Step I: Engagement of Apprentices may be done by creating panel of students from National Apprenticeship Training Scheme portal (www.mhrdnats.gov.in) / newspaper advertisement / campus selection interview/ walk–in interview etc. or by participating in centralized selection interview, job mela , etc. conducted by BOPT (ER).
  • Step II: The eligibility criteria including certificates and mark sheets in original of selected apprentices must be verified for each candidate as a proof of qualification /caste etc. before their joining as Apprentice.
  • Step III: Contract of Apprenticeship should be created online through National Apprenticeship Training Scheme portal (www.mhrdnats.gov.in) before commencement of training.
  • Step IV: Establishment should ensure on time payment of stipend to the apprentices only through the Bank Account of the Apprentices.
  • Step V: On receipt of the registration number for each apprentices, claim bill for reimbursement of 50% central Govt. Share of stipend should be submitted quarterly to B.O.P.T(E.R) on line through National portal for each apprentices mentioning their allocated registration number and other details.
  • Institutes :
  • Technical Institutes/ Regional Engineering Colleges/Polytechnic Institutes/ Vocational Institutes should enrol themselves.
  • They are required to propagate the National Apprenticeship Training Scheme (NATS).
  • They should organize “Apprenticeship Day” or “Apprenticeship Mela” every year to propagate the National Apprenticeship Scheme inviting BOPT to participate.
  • They should provide link of BOPT website (www.bopter.gov.in) on home page of their institution website.
  • They should ensure that the sandwich course students are enrolled through the institutes log in for availing Sandwich training.
  • Responsibility Centres
  • Shri C. Raja Rao, Dy. Director of Training States : All 13 states in Eastern Region, & ICT Implementation in the Board
  • Shri Arunava Chakraborty, Assistant Director of Training States : West Bengal, Tripura, Mizoram, Meghalaya, Andaman & Nicobar Island
  • Shir K.Chandra Mouli, Assistant Director of Training States : Bihar, Jharkhand, Arunachal Pradesh
  • Smt. Sushmita Ghosh, Assistant Director of Training States : Orissa, Assam, Manipur, Nagaland
  • Extension Centre – Assam:Guwahati
  • Extension Centre – Bihar:Patna
  • Extension Centre – Jharkhand: Jamshedpur
  • Extension Centre – Orissa:Bhubaneshwar
  • Grievance Redressal Process
    All citizens/stakeholders may contact the designated officer for redressal of grievance providing a clear statement of grievance, indicating the background and officials/channels previously approached for redressal.
    Name of the Grievance Officer:
    Shri Kailash Nath Mishra, Administrative-cum- Accounts Officer
    Contact Address: Board of Practical Training (Eastern Region)
    Block - EA, Sector-I, Salt Lake City, Kolkata-700064.
    Contact Details: Phone –(033) 2337 0750/51; Fax –(033) 2321 6814
    Website : www.bopter.gov.in
    Email : aao@bopter.gov.in
    Please super scribe the envelope as “Grievance” while submitting such petition
    For Citizen’s/ Client’s Charter:
    Shri K. Chandra Mouli, Assistant Director of Training
    Contact Address: Board of Practical Training (Eastern Region)
    Block - EA, Sector-I, Salt Lake City, Kolkata-700064.
    Contact Details: Phone –(033) 2337 0750/51; Fax –(033) 2321 6814
    Website : www.bopter.gov.in
    Email : ad2@bopter.gov.in
    Grievance Lodging Process
    Please visit Website : www.bopter.gov.in
    Timeliness for response
    Acknowledgement5 working days
    Final redressal of all grievances10 working days
    Review of the Citizen’s/ Client’s Charter
  • Citizen’s/Client’s Charter shall be reviewed in January every year

  • Service Standards


    Sl.No.Service/ Transaction
    1Release of Approval/ Notification of eligible establishments to participate in NATS under the Apprentices (Amendment) Act, 1973, 1986 and 2014
    2Issue of Registration No. of the apprentice/ Verification of registration of valid contract of Apprentices
    3To monitor progress of Apprenticeship Training through Record of Progress (RoP)
    4To validate claim bills regarding on time submission of Record of Progress (RoP) & overall progress
    5To issue Certificate of Proficiency to the successful apprentices
    6To ensure timely release of stipend/ Disbursement of 50% Central Government Share of Stipend to training establishment

    Main Services/ Transactions

    Sl. No.

    Process common for all States

    Documents Required

    State

    Responsible Person

    Email ID

     

     

     

     

    1

    Release of Approval/ Notification of eligible establishments to participate in NATS under the Apprentices (Amendment) Act, 1973, 1986 and 2014

    Establishment assessment form, Latest IT Return copy, Year of Incorporation , Module of Training facility

    West Bengal, Tripura, Mizoram, Meghalaya, Andaman & Nicobar Island

    Shri Arunava Chakraborty, Assistant Director of Training

    Ad1@bopter.gov.in

     

     

     

    2

    Issue of Registration No. to the apprentice/ Verification of registration of valid contract of Apprentices

    Apprenticeship Contract Registration Form

    Bihar, Jharkhand, Sikkim, Arunachal Pradesh, Mining Engineering

    Shri K. Chandra Mouli, Assistant Director of Training

    Ad2@bopter.gov.in

     

     

    3

    To monitor progress of apprenticeship training through RoP (Record of Progress)

    Record of Progress

     

     

     

    4

    To validate claim bills regarding on time submission of Record of Progress (RoP) & overall progress

    Stipend Claim reimbursement form

    Odisha, Assam, Manipur, Nagaland

    Smt. Sushmita Ghosh, Assistant Director of Training

    Ad3@bopter.gov.in

     

     

    5

    To issue Certificate of Proficiency to the successful apprentices

    Issuance of F8 form

     

     

    6

    To ensure timely release of stipend/ Disbursement of 50% Central Government Share of Stipend

    Stipend Claim reimbursement form

     

    -

    All 13 states in Eastern Region

    Shri Kailash Nath Mishra, Administrative-cumAccounts Officer

    aao@bopter.gov.in

     

    Responsibility Centres {Extension Centres of BOPT (ER)}


    SI. NO.Responsibility Centres and Subordinate OrganizationContact PersonEmailAddress
    1Guwahati (for North East States)Mr Abhijit Bhagwatiosdne@bopter.gov.inDirector of Technical Education, Assam,Khahilipara,Guwahati-9.
    2Bhubaneshwar (for the State of Odisha)Mr Ashutosh Beherabopter.odisha@gmail.com Directorate of vocational education,Govt. of Odisha Shikshya Soudh,Unit-V,Bhubaneshwar, DistKhurda,Odisha-751001
    3Jamshedpur (for the State of Jharkhand)osd Jamshedpur AL-KABIR POLYTECHNIC,Kabir Nagar, Kopali,Via-Mango,Jamshedpur-831012,Jharkhand
    4Patna (for the State of Bhihar)osd Patna